Terms & Conditions
The final balance of the invoice is due the 5 days before service, the agreed date of collection/delivery.
Any damages made by client to any of Pop-Up Picnics items that are onsite owned by Pop-Up Picnics ATL will receive an invoice for replacement of damaged items. By making full payment the client understands and agrees to the terms and conditions of the hire company.
Guest numbers may be increased at any time up until 14 days out from the agreed date of collection/delivery (subject to equipment availability). Numbers may be reduced by 10% only once the booking fee has been paid, and up until 14 days out from the agreed date of collection/delivery. Reductions greater than 10% after the booking fee has been paid will result in 50% of the price of the reduced stock being charged as other bookings will have been turned away to hold this stock.
Missing, Broken & Damaged Equipment
All of our equipment is used on a regular basis and the majority is custom made or vintage. Therefore, reasonable signs of wear and tear are to be expected.
Each piece is carefully inspected prior to packing. However, the client will be required to inspect the equipment to ensure all requested items have been provided and that each piece is free of damage and make contact with the hire company if there are any issues. Failure to contact the hire company within the five (1) hour window will result in the client being liable for any damage. The client is liable for any equipment damaged in transit if being transported by the client.
The hire company is unable to deal with any problem such as rectifying a shortage or replacing a damaged item unless it is highlighted within the five (1) hour period. If an item is broken, the client is required to carefully collect the broken pieces (where possible) and return to the hire company. If collecting the pieces is not possible (i.e. a shattered glass) the client should take a photo and send to the hire company for records. If a lost item is located after being paid for, the client may return it to the hire company (in its original state) within ten (10) days to obtain a refund of the bond amount paid.
Picnics are quoted on a 2 hour or more hire (excluding set up and breakdown time). Any picnic setting off 2-10 guests require a minimal of 1hr setup time. If Pop-Up Picnics ATL is setting up for a 12 person picnic or more we require a 2hrs set up time.
Additional hours may be booked (if available) at a rate of $100 per hour.
All picnics must conclude by 9pm. Over night rentals are granted on a per picnic bases and need to be scheduled ahead of time.
A non-refundable 50% booking fee is required to secure all bookings. This booking fee is taken from the total amount owed. When a booking fee is taken, the hire company no longer takes bookings for the time slot on the requested date. In the event of cancellation, the booking fee is non-refundable and retained by the hire company. There is a no refund policy that is upheld and if for any reason a client has to cancel they will have a 3 months grace period to reschedule a picnic experience.
Weather & Venue Availability
Refunds will not be issued in the event of bad weather or issues with venue availability. It is the client’s responsibility to have a back-up wet weather option and to source a replacement venue. In the event that the location changes and delivery is being made, the client must provide as much notice as possible. Increased travel fees may be charged. It is the client’s responsibility to negotiate these terms with the venue.
Pop-Up Picnics ATL shall in no way be held responsible or accountable for any damage, injury, death or loss of income caused to the client, any third parties or properties due to the hire of equipment or provided services by the hire company. All equipment is hired and is the responsibility of the client until returned to the hire company.